Frequently Asked Questions

How can I make an order?
On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Please click "Buy now" button to order a corresponding item. If you want to buy more than one brand or style just select another brand from the "Choose cigarettes" column and repeat the process. When you are done click "Checkout". You will be taken to Secure Server and you should enter the required information. After that click "Click to purchase". At this point your credit card information is checked and u will receive an order confirmation at your e-mail address.

What payment methods are acceptable?
We accept Visa and e-Check.

How can I find out my order status?
After you've placed your order at www.cig-shop.net you will be automatically notified by E-mail when we approve and ship your order. Please, notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and / or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

Are the cigarettes sold at www.cig-shop.net first choice?
The cigarettes sold at www.cig-shop.net are of the highest quality available on the market. We sell brands made in Europe.

Will you be offering other brands in the future?
Yes. The number and type of available brands is to change in time.

Are there countries to which you do not deliver?
Yes. The cigarettes sold at www.cig-shop.net can be purchased only from the countries shown in the "country list" at the order form.

Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

If I make an order Saturday, when my order will be sent?
Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).

Is it legal to resell cigarettes ordered from
www.cig-shop.net ?
No. This is against the law in any country of the world.

Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the USA, parcels containing 200 cigarettes are exempted from taxes.

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
www.cig-shop.net offers a 100% money back guarantee covering the price of the cigarettes and shipping costs if, for any reason, the purchase is not deemed satisfactory.

Can I recall the order placed with your online store?
You can recall your order within 24 hours of its placement.

Does www.cig-shop.net use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping.

We have NO spyware, malware or adware partners! We don't feed any SPAM activities!

Does www.cig-shop.net have a database containing the customer's credit card details?
No. The credit cart number is requested outside of our webserver. Your personal information will be encrypted and transmitted via secure connection.

Does www.cig-shop.net store information on who bought cigarettes online on files?
No, we have no use of this information, so we don't store it.